This privacy statement (“Statement”) applies to all of the hotel brands owned or licensed by Marriott International, Inc. and its affiliates, including The Ritz-Carlton Hotel Company, L.L.C. (collectively, the “Marriott Group”).
We have prepared this Statement to inform you of the privacy principles that govern our use of information we obtain from our customers, including information we obtain through our websites, including Marriott.com, Ritz-Carlton.com and other websites owned or controlled by the Marriott Group (collectively, the “Websites”). As used in this Statement, the term “Authorized Licensees” means certain companies that have entered into a license or similar agreement with a Marriott Group company to sell products and services under a Marriott Group brand. Authorized Licensees are independent from the Marriott Group, and include entities such as Marriott Vacations Worldwide Corporation operator of the Marriott Vacation Club and Marriott and Ritz-Carlton Real Estate, and the issuer of the Marriott Rewards Credit Card.
Our Websites are available to visitors located throughout the world, and operated for different purposes. For instance, some may be specific to a hotel brand or property, and others may enable you to shop for travel-related products. Our Websites are generally operated from the United States in accordance with laws of the United States and visitors to our Websites should be aware that the laws of the United States may differ from those of your country of residence. Marriott International, Inc. and its Affiliates are certified to the U.S.-E.U. and U.S.-Swiss Safe Harbor Frameworks for the transfer of personal data to the United States, and such transfers are subject to our European Union and Switzerland Privacy Statement. Where we operate country-specific Websites, those Websites are operated in accordance with the laws of that specific country.
This Statement was last updated on February 13, 2014, to describe how the privacy statement applies to all of the information we obtain from you and to update the privacy statement with respect to Marriott’s Authorised Licensees, franchisees and certain other commercial partners set out below.
The types of personal information that we collect include:
We may collect this information through a variety of ways, including from you directly, from our Authorized Licensees, from third parties with whom we do business (e.g., such as travel agents, airlines, event planners or similar providers).
Occasionally, you may be requested to provide personal information about others to us (for example, individuals for whom you are making a reservation). In such cases, we rely on you to obtain such other persons' consent for disclosing their information to us which we will use in accordance with the terms of this Statement.
You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.
We may use personal information in a variety of ways, including through personal contact, via our Websites, through emails and correspondence, and through third parties, such as travel agents and other business partners. We use personal information for the purposes we have disclosed to you, or as permitted by law. In general we use personal information in order to:
In addition to the above purposes, we also use personal information to:
We may disclose personal information in the following ways:
We may disclose your personal information in relation to the reorganization, sale or disposal of all or a part of our business or assets, joint ventures and related business transactions, including in relation to audit or reporting and other regulatory requirements. Any successor or assign may use your personal information for the same reasons as set out in this Statement.
Marriott and Ritz-Carlton will disclose personal information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Marriott and Ritz-Carlton guests, visitors, associates, or property (including our Websites), or to others.
The Marriott Group and our third party marketing partners may use cookies, invisible pixels, local shared objects (i.e., persistent cookies) and web beacons to obtain information about Websites users. Cookies are small text files that are placed on a computer or mobile device when you visit a website or use an app. Our Websites may receive and store certain information automatically based on your browser settings, which may include your browser type and operating system, the web pages viewed, IP addresses or unique device identifiers associated with mobiles devices, and sites visited before or after visiting our Websites.
You can set your computer to warn you each time a cookie is sent or turn off all cookies (except Flash cookies) through your browser. Check your browser's Help menu or your built-in mobile device settings to find out how. Some mobile devices store cookies not only in areas connected to the browser, but also in areas that are app-specific, which cannot be controlled by the browser settings. Check your app settings options on your mobile device to find out how to manage or delete cookies that may be stored in these other areas. If you do not accept cookies, some features, services or activities that are available on our Websites may be adversely affected and you may be unable to perform certain transactions, use certain functionality, and access certain content.
We use the following types of cookies on our Websites and apps:
The Marriott Group and its third-party service providers use web beacons and pixel tags to:
If you would like to know more about cookies, including flash cookies/local storage devices, the following websites provide useful information:
Do Not Track Signals:
Some web browsers offer a "Do Not Track" ("DNT") signal that is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. We currently do not recognize DNT signals; however, as stated above, we do allow you to exercise some choice in the information collected by adjusting your browser’s cookie settings. As stated above, we also work with third parties that use tracking technologies on our Web sites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications, and use this information to determine which ads you see on third party websites and applications. If you wish for more information about this practice and to understand your options, please visit http://www.aboutads.info .
Our Websites are not intended for children and we do not knowingly solicit or collect personal information from children. If we are notified or discover that a child under the age of 13 has submitted personal information to any of our Websites, we will take reasonable steps to delete the information. We do present information regarding The Marriott Kids program on our Websites for the reference of adults that are interested in activities at our locations for children.
If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it and/or request that no further personal information about your child is collected or you have any questions or privacy concerns please email the Marriott Information Protection & Privacy department at privacy@marriott.com or send a letter to:
Marriott International, Inc.
Attn: Information Protection and Privacy Dept. 52/995.63
10400 Fernwood Road
Bethesda, MD 20817
United States of America
Our intention is that you should only receive email communications that will be useful to you and that you want to receive, so we provide you the ability to define and modify your mailing preferences online at any time including unsubscribing from all marketing communications, offers and promotions and research surveys.
You can unsubscribe from any of our email programs by visiting the unsubscribe page or by following the instructions in relation to opting out of future emails in any email you receive from us. You may also opt-out online of Marriott Rewards and The Ritz-Carlton Rewards emails by updating your Rewards account, or sending a letter to Internet Customer Care - Unsubscribe, 1818 North 90 Street, Omaha, Nebraska 68114-1315 USA. Please allow 10 business days for us to process your opt-out.
We treat the personal information you provide to us as confidential and take reasonable steps, including standard industry safeguards to protection your personal information from accidental deletion or loss and unauthorized access, disclosure or modification. When you submit personal information to us via our Websites, it is transferred over a Secured Sockets Layer (SSL) connection, provided you are using a SSL enabled browser or device.
If after reviewing this Statement, you have any questions or privacy concerns please or would like to submit a request, send an email to the Marriott Information Protection & Privacy department at privacy@marriott.com or privacy@ritzcarlton.com or send a letter to:
Marriott International, Inc.
Attn: Information Protection and Privacy Dept. 52/995.63
10400 Fernwood Road
Bethesda, MD 20817 United States of America
The Ritz Carlton Hotel Company, L.L.C.
Attn: Information Protection & Privacy
4445 Willard Avenue, Suite 800
Chevy Chase, Maryland 20815
Where allowed by law, you may also use the above email or postal addresses to request access personal information held about you. Such requests will be processed in line with local laws, and there may be circumstances where we are unable to provide access where it is legally permissible to do so, including where the information contains legal privilege, is a security risk or would compromise others’ privacy or where it is commercially proprietary. You may also ask us to update information we hold about you where you believe it is incomplete, inaccurate or out of date.